RadiantQ, a division of Visinture Strategic Solutions, is committed to protecting the privacy of individuals who visit the Company’s web sites, individuals who register to use our services. This Privacy Policy (the “Policy”) describes RadiantQ’s privacy practices in relation to the use of the Company’s web sites and the related applications, services, and programs offered by the Company, as well as individuals’ choices regarding use, access and correction of personal information.

This Policy applies to information practices of our websites that link to this policy, including without limitation www.radiantq.com, as well as all international domains and subdomains and/or any other RadiantQ owned or controlled websites (the “Sites”). Note that the Sites may contain links to other company websites. Please be aware that our privacy policy does not apply to these other websites. Although RadiantQ uses great care to select content for our Sites, including links to websites of third parties, we disclaim any responsibility for content that is found on these other websites. We encourage you to review the privacy statements of the other websites to understand their information.

This Policy provides information about how RadiantQ collects, uses, discloses and protects the personal information (“Personal Information”) we gather when you (i) create or access an account through any of the Sites or use the services, including any applications or demos that we make available via the Sites, from time to time (the “Services”); (ii) download, install, or otherwise use any RadiantQ software product, including any demos related to such products (“Products”); or (iii) subscribe to, access, configure, or otherwise use any RadiantQ hosted or software-as-a-service offering (“SaaS Products”). The Sites, Services, Products, and SaaS Products are each referred to herein as a “RadiantQ Property”, or, collectively as the “RadiantQ Properties”.

This Policy does not apply to the privacy practices governing the relationship between our customers and their end users when our customers use our Products or SaaS Products to collect and process data. Rather, such usage is governed by our customers’ privacy policies, over which we have no control.

Information Gathered and Tracked by RadiantQ
RadiantQ may collect various types of information from visitors to our website or from phone or email conversations, which are described in more detail below. In some instances, we may combine one type of information with another type of information and store them together in our records. In all cases, however, we strive to limit the amount of information we collect and store to that which is necessary to provide you the relevant services.

Organizational and Personal Information Collected
Within our Sites, you may be asked to give us personal or organizational information in order to purchase or receive information about a RadiantQ Property. We may collect this information through different methods, including (without limitation):

  • Registration Forms. We encourage all visitors to register with RadiantQ, although registration is not required for most of our content areas. The registration forms require users to give us accurate contact information and references to help us better serve you. You will be given specific account information in connection with establishing an account with us and it is your responsibility to keep your account credentials confidential at all times.
  • Order Forms and Enrollment Forms. Our order forms securely collect visitor’s contact information and payment information to use for order fulfillment and this information may be shared with our partners or resellers if that is necessary to fulfill your request. During the purchasing process, you may be given the opportunity to sign up for future e-mailings regarding our products, services, and promotions.
  • Registration Profile. You may also be given the option of registering a profile with us to store your name, purchase history, and billing information to make it easier for you to shop and purchase products/services from us in the future. You may change/cancel information relating to your profile online at any time.
  • Online forums and social networks. Any Personal Information that you choose to submit to one of our online forums or social networks may be read, collected, or used by others who visit these community areas. You should carefully consider whether you wish to submit Personal Information to these forums or social networks and should tailor any content you submit appropriately.

Where applicable, if you choose to access, or log in to, any RadiantQ Website using your Google, Facebook, Yahoo, or other accounts accepted by the applicable RadiantQ Websites, the third-party site may share with us certain Personal Information.

Sensitive Information
We ask that you not send or otherwise share with us any sensitive Personal Information, which includes but is not limited to your government-issued ID numbers (e.g. Social Security Number or driver’s license number), racial or ethnic information, political or religious opinions, or your health information.

How RadiantQ Uses and Shares Information
RadiantQ does not sell, lease or rent the Personal Information you share with us with third-parties. However, the information you provide may be used by us or shared with third-parties for any of the following purposes (and please note that not all of the uses listed below may be relevant to you):

With your consent (when required), we may use and share the Personal Information we collect to: provide, support and improve the RadiantQ Properties; deliver correspondence, communications, or services, such as newsletters, events, training, or software that you request or purchase; process orders; confirm licensing compliance; solicit your feedback; and inform you about the Company and the products and services of our distributors, resellers and promotional partners.
Also, we may use your Personal Information as described below.

  • We may, from time to time, share Personal Information and other information with other companies who may provide you information about the products and services they offer.
  • We may analyze your Personal Information and other information in aggregate form which does not identify you personally. We may share this aggregate data with our affiliates, agents, advertisers, manufacturers, business partners, and to current and prospective business partners and to other third-parties for other lawful purposes.
  • We may share, disclose, or provide your Personal Information to third parties: (i) when attempting to collect a payment or debt; (ii) when required to combat fraud or to protect our interests; (iii) to enforce our Privacy Policy, our Terms of Use, or any terms of service or end user license agreement of RadiantQ; (iv) when required to do so by law or in response to legal process or lawful requests, including from law enforcement or government agencies; (v) within and among our affiliates and subsidiaries; or (vi) as part of a merger, sale of our business or assets, or dissolution.
  • We may employ other companies and individuals to perform functions on our behalf. Examples may include providing hosting and network services, information technology support, and customer service. These other companies will have access to the Personal Information we collect only as necessary to perform their functions and to the extent permitted by law.
  • RadiantQ may retain, aggregate, use, and resell any non-personal information (including other information) collected in connection with any use of the Sites or our products and services both during your use of the same and after such use has ended.

Also, as you browse our Sites, our web servers collect non-personal information about your visit for the operation and improvement of the RadiantQ, to track Site trends and statistics, and to prevent Product license abuse. Via server logs, we monitor statistics such as the number of visitors to our Sites, which pages on the Sites that people visit most often and from which domains visitors come to the Sites. While we gather this type of information, none of it is associated with you as an individual. We use these statistics to improve our Sites, monitor their performance, and to make it easier for you and other visitors to use them.

European citizens may submit requests relating to their own personal data collected by RadiantQ (including without limitation, a request to access and/or delete their personal data) by contacting us.

Informed Consent to Data Collection and Processing
RadiantQ will rely on current and prospective customers to determine what information they would like to receive about our products, services and partners and will inform all visitors to our websites of their rights regarding information collection and tracking and provide the ability for an individual to amend their selections in the future.

Third Party Payment Processor
We use third-party service providers (“Payment Processors”) to manage credit card processing. Under our agreement with service providers, they are not permitted to store, retain, or use your Personal Information or your billing information except for the sole purpose of credit card processing on our behalf.
Contact us
If you have comments or questions about this Policy, you may contact us by mail e-mail (support@radiantq.com).